Privacy Policy

Name and Contact Details
Kelly Morland
Redberry Retreat
Redberry Road, Kingsnorth, Ashford, Kent TN23 3PE
Email: Redberryretreat@gmail.com  Tel: 07491488792

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Who is Redberry Retreat?
Redberry Retreat provides a range of Holistic and Beauty Treatments. Treatments are carried out in accordance with the Federation of Holistic Therapists and Association of Reflexology’s Code of Conduct.

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Data Controller
All data is stored and managed by Redberry Retreat.

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The Purpose of Processing Client Data
In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which may be offered.  

Data that is collected via my website is basic contact details (Name, Email address, Telephone number and Enquiry Reason) and used to allow me to contact you and handle potential bookings.

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Lawful Basis for Holding and Using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is:

• my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice

• my requirement to hold your information for the following legal reasons:

  • ‘Claims Occurring’ Insurance

  • Law regarding Children’s Records 

  • Your Consent

As I hold Special Category data (i.e. Health Related Information) the Additional Condition under which I hold and use this information is: for me to fulfil my role as a Health Care Practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics. 

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Data Held and its Purpose

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• Medical Information: for the purposes of providing treatment, Redberry Retreat may require detailed medical information. I will only collect what is relevant and necessary for your treatment. When you visit the practice, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Redberry Retreat to document and process your personal medical data.

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• Contact Details: provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments, provide treatment information or information related to your health. 

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• Marketing: Redberry Retreat may also use the contact details provided by you to respond to your enquiries, including making telephone contact or emailing information to you which I believe may be of interest to you. From time to time Redberry Retreat may contact you with special offers and promotions (from which you may unsubscribe from at any time). In making initial contact with the practice you consent to Redberry Retreat maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or I decide to desist in promoting Redberry Retreat services. You can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided.

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Redberry Retreat will only collect the information needed so that the services you require can be provided and will not share your information with anyone else (other than as required for legal process) without explaining why it is necessary and getting your explicit consent.  Redberry Retreat will not sell or broker your data.

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Retaining Your Data
Redberry Retreat will store your personal data for the required length of time to meet legal obligations, as outlined below:

• All records to be held for 7 years

• ‘Claims Occurring’ Insurance records to be kept for 7 years after last treatment

• Law regarding Children’s Records to be kept until the child is 25 years old or if 17 when treated, then 26 years old

After these durations all personal data will be deleted, unless basic information needs to be retained to meet future obligations to you, such as erasure details.

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Data Storage
All data is held in the United Kingdom, with the exception of customer details stored on cliniko.com a practice management software designed for health practices and professionals, information is encrypted. Any queries or questions about cliniko please refer to their privacy policy at www.cliniko.com/policies/privacy and you can't contact Redberry Retreat with further questions.

If you fill in a subscriber form e-mails are stored on Wix.com (for the purposes of sending out newsletters and marketing offers) which has achieved GDPR compliancy under the EU-US Privacy Shield. Subscribers are able to manage their subscription preferences and can additionally contact Redberry Retreat to unsubscribe at any point. 

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Your Rights 
At any point whilst Redberry Retreat are in possession of, or processing your personal data you have the following rights:

• Right of access – you have the right to request a copy of the information that is held about you

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your data

• Right of portability – you have the right to have the data we hold about you to be transferred to another organisation

• Right to object – you have the right to object to data being used or used for certain purposes

• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling

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In the event that Redberry Retreat refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Redberry Retreat can confirm what information it holds about you and how it is processed.

Full details of your rights can be found at www.ico.org.uk. If you wish to exercise any of these rights, please use the contact details given below.  If you are dissatisfied with the response you can complain to the Information Commissioner's Office, using their contact details below.

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Redberry Retreat's Rights
Whilst in possession of your data, Redberry Retreat has the following rights:

• If you don’t agree to me (your therapist) keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you.

• I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details until after that period has passed.

• I can move your records between computers and IT systems, as long as your details are protected from being seen by others without your permission.

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Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Redberry Retreat you have the right to complain directly to: 

Kelly Morland
Redberry Retreat, Redberry Road, Kingsnorth , Ashford, Kent, TN23 3PE
Email:  Redberryretreat@gmail.com  Tel: 07491488792

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